Industries

Consumer

The consumer landscape is evolving rapidly as shoppers demand value, convenience, and personalized experiences. Companies must adapt quickly to changing behavior, rising costs, and increased competition.

What We Offer

Benori helps consumer firms deepen their understanding of customer behavior, category trends, and competitive moves. Our teams work closely with yours, delivering market intelligence, high-quality insights, and strong analysis that empower sharper decisions and accelerate growth.

Market, Category, & Channel Intelligence

Consumer, Shopper, & Brand Insights

Competitive & Portfolio Strategy Intelligence

Innovation, Product, & Technology Scouting

Sustainability, Materials, & Supplier Intelligence

Data Management, Analytics, & Automation

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Impact Stories

Discover examples of how Benori’s insights and expertise create measurable value

Evaluating the Operations of a New Age Personal Care Player in India

Objective & Scope

The client, a leading CPG firm, wanted to understand the operations of a manufacturer of personal and baby care products. It wanted to assess its best practices across sales and distribution operations, and sought Benori’s support to: Analyze the player’s key sales and distribution channels and revenue in India Identify top consumption hubs, sales fulfilment models deployed, and promotion strategies Assess margin structures, turnaround time with channel partners, and associated costs

Approach

Our approach was to break down and study every sales channel and order fulfillment model for both online and offline sales. We conducted secondary research to identify key nodes in the supply chain and analyze the partners involved and associated costs. We also identified the sales organization structures for each channel, including sales personnel, customer listing processes, and key metrics of onboarding channel partners.

Impact

The research helped the client in: Identifying optimal sales channels and partners in the industry Revamping the overall sales and distribution strategy for their premium personal care products and distribution models, guided by cost considerations

Conducting Value Chain Assessment of the Ketchup and Mayonnaise Market

Objective & Scope

The client, a leading player in the FMCG sector, sought to gain a comprehensive understanding of the best practices adopted by key players in the ketchup and mayonnaise market in India. The objective was to analyze the entire value chain, from raw material procurement to processing, packaging, and distribution, while gaining key operational insights. For this, they sought Benori’s support to: Assess the production process, including raw material procurement strategies, backward integration, manufacturing operations, packaging, technological sophistication, and the cost model Analyze market performance, covering sales, product mix, and distribution management with their associated costs

Approach

We conducted extensive desk and primary research to analyze the ketchup and mayonnaise value chain of selected players. This included evaluating procurement strategies, manufacturing and packaging operations, associated costs, sales, and distribution. We engaged with key stakeholders to gather insights on sourcing practices, production capacities, cost structures, product offerings, and technological adoption. This combined approach enabled us to validate findings, address data gaps, and provide actionable insights into the overall cost structure of these products.

Impact

The research helped the client in: Understanding the value chain of key players relating to ketchup and mayonnaise, associated cost of raw material and project management, conversion cost for specific pack types, as well as gross margins Understanding the overall distribution model, warehousing and logistics costs, and key channels served

Building a Unified Customer Lifecycle Intelligence Platform

Objective & Scope

The client, a leading consumer firm, wanted to design an enterprise customer lifecycle management (CLM) dashboard for the chief marketing office (CMO) by integrating fragmented data across transactions, loyalty engagement, add-on purchases, and net promoter scores (NPS) into a unified customer data platform (CDP). The scope included developing segmentation and cohort models to track customer journey stages, predict churn, and enable personalized offers. The primary objective was to identify and nurture high-value customers while implementing targeted strategies to re-engage customers at risk of churn.

Approach

Benori’s approach was structured into four distinct phases to ensure a methodical and scalable rollout: Data consolidation to create a single customer view Advanced segmentation and lifecycle stage definition Measurement and optimization of key performance indicators Integration of segmented data into dashboards through data pipelines with KPI-aligned visualizations

Impact

The solution enabled the client to: Establish a proactive at-risk customer identification framework, supporting targeted re-engagement campaigns and improving customer retention Transition from generic to personalized communication, driving higher engagement and conversion rates while enabling more efficient allocation of the marketing budget

Featured Case Studies

Let’s Assess Your Needs Together

Get in touch with us to explore how Benori can be your strategic partner.

Our Industry experts

Our leadership brings together 180+ years of combined experience, shaping Benori with deep expertise, strategic vision, and an unwavering commitment to excellence.

Dr. Priyal Bisht

Dr. Priyal Bisht

Senior Director, India

Anurag Mishra

Anurag Mishra

Director, India

Dolly Matthews

Dolly Matthews

AVP, Solutioning & Client Delivery

Kanika Walia

Kanika Walia

Senior Manager, Client Delivery

Shivam Agarwal

Shivam Agarwal

Senior Manager, Client Delivery

Frequently Asked Questions

Our work speaks through results. From market entry strategies to competitive turnarounds, these stories showcase how our intelligence has powered real-world outcomes for global leaders.

Benori supports consumer firms with market intelligence, competitive insights, and customer analytics to help them adapt to evolving consumer behavior, optimize operations, and drive growth in highly competitive markets.

Benori helps organizations tackle challenges such as changing consumer expectations, supply chain complexities, pricing pressures, regulatory compliance, and rapid technological innovation. Its insights enable businesses to stay competitive and resilient.

Benori delivers continuous competitive intelligence by tracking product launches, pricing strategies, and innovation trends. This enables brands to benchmark performance and respond proactively to market shifts.

Benori provides pricing intelligence, cost analysis, and benchmarking insights. This enables companies to optimize pricing strategies, improve margins, and stay competitive in dynamic markets.