Industries

Retail

The retail landscape is transforming rapidly as shoppers expect seamless experiences, competitive pricing, and consistent availability across channels. Retailers must respond with speed, intelligence, and precision to stay ahead.

What we offer

Benori partners with retail organizations to decode shopper behavior, optimize assortments, strengthen pricing and promotions, and improve operational efficiency. Our teams deliver actionable market intelligence, advanced analytics, and deep retail insights that enable faster decisions, stronger margins, and sustainable growth.

Market, Category & Channel Intelligence

Consumer, Shopper, & Brand Insights

Competitive & Portfolio Strategy Intelligence

Innovation & Pricing Intelligence

Location Analysis

Data Management, Analytics, & Automation

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Impact Stories

Discover examples of how Benori’s insights and expertise create measurable value

Assessing the Retail Food Market in the UAE

Objective and Scope

The client, a Dubai-based boutique advisory firm, was working with a leading food retailer (the ‘end client’) that wanted to understand the UAE food market and further assess the opportunity landscape. For this, it wanted Benori’s support to understand the following: Overall market size and competitive landscape of the retail food market Market share by food categories – fresh food versus packaged food Market size split by channel – retail versus distributor

Approach

We conducted secondary research to gather information on market size, trends, key players, and insights related to sourcing countries for the import and export of food categories. We conducted primary and expert interviews to gather insights into the value chain and stakeholders in the fresh and packaged food supply chains, as well as the market positioning of top food retailers based on their presence, store count, and market share.

Impact

The research helped the end client in taking strategic business decisions by providing the following insights: Market landscape and value chain for the retail food market Overall market size and market share of key players based on the categories Market positioning of top food retailers

Predicting and Preventing Customer Churn through Machine Learning Analytics

Objective and Scope:

The client, an e-commerce retailer, sought to develop a predictive analytics framework to identify customers at high risk of churn. The engagement aimed to support strategic decision-making through: Identify at-risk customer segments using machine learning models to predict churn likelihood across customer cohorts, with focus on behavioral patterns and engagement metrics Quantify churn drivers and patterns across customer acquisition channels, subscription plans, feature adoption, and support interactions to enable targeted intervention strategies

Approach:

Benori combined automated data extraction from CRM systems and transaction logs with advanced machine learning to identify and rank churn predictors. Custom Python scripts were developed to aggregate customer behavioral signals (usage frequency, support interactions, payment delays) and engineer predictive features. Leveraging gradient boosting and ensemble modeling techniques, Benori trained multiple models to classify churn probability, cross-validated results with business rules, and created a structured dataset ready for real-time churn scoring and dashboard deployment.

Impact:

The study enabled the client to: Achieve early churn detection by assigning propensity scores to every active customer, enabling the commercial team to prioritize at-risk accounts for targeted retention campaigns Enable data-driven retention strategies through identification of key behavioral signals and root cause analysis, allowing to proactively address pain points

Identifying Innovative Digital Business Models in the Retail Industry

Objective & Scope

The client, a consulting firm, was supporting a government entity in assessing digital business models in the retail industry, for instance, dark stores, autonomous stores, and peer-to-peer (P2P)/peer-to-merchant (P2M) platforms. It sought Benori’s support to: Identify and benchmark various business models, along with their functional and deployment processes Evaluate the types of interventions and regulations (in the form of policies and initiatives) that the governments are planning and implementing in the retail space

Approach

We created an exhaustive list of distinct and innovative business models. Based on their tech advancement, ROI, and regional fit, 11 business models were shortlisted. These were profiled in detail, outlining their technologies, key players, implementation sub-sectors, case examples, potential business impact, and implementation considerations. Additionally, we captured the government interventions, including those adopted and in the pipeline, across a list of countries

Impact

The research helped the client in: Assessing the feasibility of these models for businesses and evaluating their potential impact upon implementation Delivering actionable insights to the end client by synthesizing data on how various countries have adopted these business models

Let’s Assess Your Needs Together

Get in touch with us to explore how Benori can be your strategic partner.

Our Industry experts

Our leadership brings together 180+ years of combined experience, shaping Benori with deep expertise, strategic vision, and an unwavering commitment to excellence.

Anurag Mishra

Anurag Mishra

Director, India

Sakshi Joshi

Sakshi Joshi

AVP, Solutioning & Client Delivery

Ishita Gupta

Ishita Gupta

Manager

Mohit Bhalla

Mohit Bhalla

Director, India

Frequently Asked Questions

Our work speaks through results. From market entry strategies to competitive turnarounds, these stories showcase how our intelligence has powered real-world outcomes for global leaders.

Benori supports retail companies with research, analytics, and intelligence solutions that help optimize product strategies, understand customer behavior, and track market trends. Its human-led, AI-augmented approach enables retailers to make data-driven decisions and stay competitive.

Benori offers services such as market intelligence, competitive intelligence, customer insights, pricing analysis, and value chain assessment. These services help retailers improve decision-making, enhance operations, and drive growth across channels.

Benori provides insights into market trends, demand shifts, and consumer preferences through structured research and analytics. This enables retailers to identify opportunities, refine strategies, and stay ahead of market changes.

Benori combines market intelligence, innovation tracking, and competitive analysis to uncover emerging trends, new business models, and untapped segments. This helps retailers expand into new markets and drive growth.

Benori conducts end-to-end value chain assessments, covering sourcing, production, distribution, and pricing. This helps retailers improve operational efficiency, reduce costs, and strengthen supply chain performance.