Objective and Scope:

The client, a global professional services firm, wanted to understand the tax journey of companies since the launch of the goods and services tax (GST) in 2017 in India. For this, it sought Benori’s support to assess and analyze: 

• The impact of GST on businesses
• Government initiatives and use of technology by the government
• Key issues/concerns related to taxation, industry expectations, and future proposals

Approach:

We conducted a web-based survey with C-suite executives across multiple industries to understand organizations' tax journeys, the steps that can spur growth in their sectors, the level of satisfaction with current information technology (IT) systems and automation, and the key issues related to compliance and industry expectations.

Impact:

The research helped the client in:

• Understanding the journey of companies with respect to GST across sectors
• Analyzing the impact, efficiency, and future expectations of various industries
• Key issues and concerns in complying with GST law, challenges in litigation, and satisfaction with IT systems and automation