Objective and Scope:

The client, a global consulting firm, wanted to evaluate digital maturity across leading Indian investment banks and firms offering private banking and advisory services. For this, it sought Benori’s support to:

• Map digital platform and application usage across business verticals, such as asset management, investment banking, institutional equities, and private wealth advisory, to benchmark adoption and integration levels across peers
• Identify tools used across functions, including marketing, HRMS, tech operations, customer experience, and other enterprise areas

Approach:

For four shortlisted companies, we conducted in-depth expert interviews to gather insights on tools and platforms used across key functions and multiple business verticals. Questions covered IT spend, staffing, and budget allocation to understand overall IT resource distribution and investment priorities. This was complemented by comprehensive secondary research to analyze technology advancements, system integration, span of control, IT organizational structures, and other critical aspects of digital maturity.

Impact:

Benori helped the client in the following areas: 

• Identifying best-in-class tools and platforms used across core functions and business lines
• Evaluating digital maturity across peer institutions to highlight strengths and gaps in the technology stack
• Highlighting tech advancements and system integration approaches adopted by shortlisted companies to accelerate digital transformation