Conducting As-Is Assessment of a Bank for Insurance Monitoring Solution

Objective & Scope

The client, a leading commercial bank, sought to automate insurance covenant monitoring and compliance processes. The engagement aimed to: Evaluate and redesign insurance monitoring processes through assessment of current workflows, data sources, and compliance controls to identify automation opportunities and high-risk pain points Develop an automated monitoring solution with proactive alerts for expiring/lapsed policies, inadequate coverage, and non-compliance, enabling real-time portfolio visibility and exception management

Approach

Benori deployed a structured 3-phase agile methodology combining process assessment, solution design, and implementation. The evaluation phase mapped manual workflows and benchmarked them against industry practices. Solution design developed an automated monitoring architecture with data integration pipelines connecting loan, property, and insurance systems, incorporating COI tracking, automated alerts, and centralized data repositories. Implementation deployed dashboards with real-time compliance monitoring and configured rules engines for triggering alerts on policy expiries and covenant breaches.

Impact

The study enabled the client to: Eliminate operational inefficiencies by reducing manual policy review workload by automating certificate tracking and expiry monitoring across the entire CRE portfolio while improving compliance accuracy Enhance portfolio risk visibility through real-time monitoring dashboards, enabling proactive identification of coverage gaps and policy lapses

Advisory on Analytics Strategy Development of a Large US Enterprise

Objective & Scope

The client, a commercial bank, sought to develop a comprehensive data and analytics strategy to enable data-driven decision-making. The engagement aimed to: Define analytics roadmap and use cases through stakeholder engagement across executive leadership, business units, and technology teams to identify high-impact opportunities aligned with business priorities Design future-state data architecture encompassing current state assessment, gap analysis, and scalable architecture design to support advanced analytics and risk management

Approach

Benori deployed a structured 4-phase methodology combining stakeholder discovery, use case prioritization, architecture design, and implementation roadmapping. The CRUISE framework was applied to evaluate 15-20 use cases across six dimensions. Technical assessments of data sources, infrastructure, and analytics capabilities formed the foundation for designing a five-layer future-state architecture with vendor recommendations and gap remediation plans, culminating in an 18-36 month phased implementation roadmap.

Impact

The study enabled the client to: Enable data-driven decision making, creating a foundation for AI/ML and advanced analytics capabilities that accelerate innovation and market responsiveness Drive operational efficiency gains through automated processes and systematic data quality improvements, reducing operational costs by 20-30% while establishing faster time-to-insight through self-service analytics capabilities

Conducting Opportunity Assessment for a Leading Bank

Objective & Scope

The client, a leading private bank, wanted to conduct an in-depth assessment of the opportunity areas for its services. It sought Benori’s support in understanding: Market and industry growth trends for private banking services for the high-net-worth individuals (HNIs) segment Competitive landscape of 7-8 leading players Consumer needs gaps

Approach

We conducted in-depth secondary research to understand the competitor landscape, HNIs, and trends in the movement of India’s wealth and their drivers, growth prospects, and investment inclinations. We conducted primary research, including interviews with industry experts, affluent individuals, and HNIs, to understand their investment-making journeys and expectations.

The detailed insights helped the client in: Understanding the total addressable market for its services Assessing competitors’ business model, service offerings, strategy, positioning, focus, distribution/service channel Consumers’ views and perceptions towards the investment solutions and wealth services offered in the market