Objective and Scope:

The client, a US-based consulting firm, was looking to expand and establish global capability centers (GCC) and wanted to assess and study growth and opportunities in the Indian market. For this, it sought Benori’s support to:

• Identify countries prominent for establishing GCCs and study their GCC industry landscape
• Understand the GCC industry in India, and the growth drivers making it an appealing destination 
• Create detailed case studies on 2–3 leading companies that have GCCs in India

Approach:

We examined the evolution of the global GCC industry, assessing prominent destinations and their growth drivers. Additionally, we analyzed the GCC landscape of India, researching the market size, GCC count, list of current companies and sectors, relevant talent pool, and distribution in Tier I and II cities. Lastly, we created case studies on a few US-based MNCs, covering their journey of opening GCCs in India as success status.

Impact:

Our research helped the client in:

• Understanding India’s position as a favorable destination for US-based MNCs to establish a GCC
• Analyzing the reasons behind the current and future growth of such establishments