With advancements in technology and digital connectivity, Global Capability Centers (GCCs) have expanded their service offerings beyond traditional functions such as IT and BPO to include research and development, innovation, analytics, and digital transformation. They play a critical role in driving global business strategies, supporting market expansion, and fostering innovation and collaboration across borders. A country’s digital capabilities, skilled talent pool, and supportive government initiatives are essential factors attracting foreign investors to establish GCCs in developing markets.

In India, GCCs are increasingly undertaking strategic, high-value work, with a strong focus on digital technologies and market-oriented initiatives. As they evolve, a key question emerges: are GCCs becoming true Centers of Excellence (CoEs) within the Indian market? To explore our exclusive insights on this transformation and its implications, please reach out to us at contact@benoriknowledge.com.