Decoding Consumer Sentiment for Life Insurance

Over the past decade, the life insurance industry has undergone significant changes. When considering life insurance, individuals factor in income, family, and financial goals to strike a balance between wealth accumulation and risk management. This included a shift towards customer-centricity, the integration of advanced technology, and a growing emphasis on sustainability. However, insurers' efforts to align their offerings with competitors sometimes result in customer confusion, underscoring the importance of clear and straightforward policy communication. Additionally, consumers often exhibit a preference for established channels when addressing their financial needs. In India, the life insurance industry is evolving to meet the needs of a broader audience, focusing on consumer behavior, and adapting to changing trends.