Digital Transformation of Public Sector Banks in India

Public Sector Banks (PSBs) in India are actively embracing digital transformation to keep pace with evolving banking trends. This involves upgrading core banking systems, prioritizing customer-centric approaches, and adopting agile methodologies, all serving as crucial drivers in optimizing PSBs for the future, supported by government initiatives. With advanced data analytics and AI, PSBs are poised to deliver superior customer experiences through digital platforms. While anticipating hurdles such as infrastructure, cybersecurity, and market competition, PSBs remain indispensable for the financial inclusion and economic development of India.